Frequently Asked Questions
Have a question? You’ll likely find the answer here in our FAQs.
General FAQs
Yes. We operate nationwide, with engineers covering the whole of the UK. Whether you manage a single site or multiple locations, we can support you with servicing, repairs, and emergency call-outs wherever you are.
For lift entrapments, we work to a 1-hour on-site response target. Our 24/7 UK-based call centre routes emergencies straight to the nearest available engineer, so help is dispatched fast, day or night.
No. All Curti Lifts installations use open-protocol systems, which means you’re never locked into us or any other provider. You stay in control of your asset, with freedom to choose who services your lift in the future.
Map tool FAQs
The move away from analogue PSTN lines and older mobile networks is already under way and is being rolled out region by region. Some areas are under “stop-sell” for new analogue lines now, with full withdrawal of services following over the next few years. The key point is not to wait until a line fails before planning your upgrades.
Yes – if they rely on PSTN or older 2G/3G-only equipment, they will be affected as the digital switch progresses. Planning ahead means you can manage upgrades in a controlled way, rather than reacting to sudden failures.
We don’t recommend it. In many areas you already can’t order new analogue lines, and failed lines may not be reconnected like-for-like. Leaving it late increases the risk of alarm failures, failed inspections and unplanned downtime.
It depends on the specific hardware, SIMs and configuration. Some systems are already digital-ready; others may rely on 2G/3G or older SIM setups. We can review your current equipment and tell you what, if anything, needs to change.
Yes. We regularly work alongside in-house teams and other service providers. The important thing is that your lift emergency phones remain connected and compliant – we’re happy to play our part in achieving that.
Need a lift partner you can trust?
Talk to our team about maintenance, modernisation or new installations and get a clear, practical plan.